Privacy policy

Last updated: August 5, 2026

1. LEGAL BUSINESS AND STORE IDENTITY

This Privacy Policy applies to the SafiPet online store located at https://safipet.com/ and to the products, content, features, tools and services offered through the website (collectively, the “Services”).

SafiPet is a trade name operated by FurEver Limited (“SafiPet”, “FurEver Limited”, “we”, “us” or “our”). FurEver Limited is the legal entity responsible for operating the SafiPet store and for processing personal information collected through the Services.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

This Privacy Policy explains how we collect, use, disclose and otherwise process your personal information when you visit or use the Services, make a purchase or other transaction, create an account, communicate with us, or otherwise interact with SafiPet.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include anonymous or properly de-identified information.

Depending on how you interact with the Services, where you live and the features you use, we may collect or process the following categories of personal information:

Contact information, including your name, email address, telephone number, billing address and shipping address.

Order and transaction information, including products viewed or purchased, items placed in your cart or wishlist, order history, returns, refunds, exchanges, cancellations, payment status, shipping details and transaction records.

Payment information, including payment method, payment confirmation, billing details and other information necessary to process a transaction. Complete payment card details are generally processed by Shopify and authorized payment providers rather than stored directly by us.

Account information, including your username, password, account preferences and settings.

Customer service information, including the information you provide when contacting us about an order, product, return, complaint or other support request.

Device and technical information, including your IP address, browser type, device type, operating system, network information, cookie identifiers and other unique identifiers.

Usage information, including how you access, browse and interact with the Services, the pages and products you view, and the dates and times of your interactions.

Marketing preferences, including whether you have agreed to receive promotional messages and how you interact with those messages.

Reviews and user-submitted content, including product reviews, ratings, photographs or other information you voluntarily submit through the Services.

1. SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly from you, including when you place an order, create an account, subscribe to marketing communications, submit a review, contact customer support or otherwise provide information to us.

Automatically through the Services, including through cookies, pixels, log files and similar technologies when you browse or use the website.

From Shopify and our service providers, including payment processors, fulfilment providers, delivery companies, analytics providers, customer support providers and technology vendors.

From advertising, marketing or business partners, where permitted by applicable law and subject to your privacy choices.

From publicly available sources or other third parties where permitted by applicable law.

1. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

Providing and fulfilling the Services. This includes processing payments, confirming and fulfilling orders, arranging shipping and delivery, processing returns and refunds, managing customer accounts, providing order updates and responding to customer enquiries.

Improving and personalizing the Services. This includes remembering preferences, improving website functionality, analyzing how customers use the Services and recommending products that may be relevant to you.

Customer support and communications. This includes responding to questions, providing product or order assistance, handling complaints and communicating important information about your account, transactions or the Services.

Marketing and advertising. Where permitted by law, we may use personal information to send promotional emails or other marketing communications and to measure or personalize advertising. You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Security and fraud prevention. This includes authenticating accounts, protecting transactions, detecting and investigating suspected fraud, abuse, malicious activity or violations of our policies, and maintaining the security of the Services.

Legal and compliance purposes. This includes complying with applicable laws, regulations, court orders and lawful government requests; maintaining business and tax records; resolving disputes; enforcing our agreements and policies; and protecting our rights and the rights of customers and others.

1. LEGAL BASES FOR PROCESSING

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on the following:

Performance of a contract, including processing and fulfilling your order, accepting payment, providing customer support and managing returns or refunds.

Our legitimate interests, including operating and improving our business, preventing fraud, protecting the Services, understanding how customers use our website and communicating with customers, provided that those interests are not overridden by your rights.

Your consent, including where you agree to receive certain marketing communications or allow non-essential cookies or similar technologies.

Compliance with legal obligations, including tax, accounting, consumer protection, law enforcement and regulatory requirements.

1. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers, including Shopify, may use cookies, pixels and similar technologies to operate the website, remember your preferences, keep your shopping cart active, process transactions, understand website usage, improve performance, prevent fraud and, where permitted, support marketing and advertising.

Some cookies are necessary for the website and checkout to function. Other cookies, including analytics or advertising cookies, may be optional depending on your location and consent choices.

Where required by applicable law, we will request your consent before using non-essential cookies. You can manage available cookie choices through the cookie banner or privacy controls displayed on our website. You may also adjust your browser settings, although blocking necessary cookies may prevent parts of the Services from functioning correctly.

1. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

Shopify, which hosts and supports our ecommerce store.

Payment processors and financial service providers that securely process customer payments.

Fulfilment, warehouse, shipping, logistics and delivery providers that help us prepare and deliver orders.

Technology and service providers that provide website hosting, cloud storage, fraud prevention, analytics, customer support, email delivery and other operational services.

Marketing and advertising providers, where permitted by applicable law and subject to your privacy choices.

Professional advisers, including accountants, auditors, insurers and legal advisers.

Government authorities, courts, regulators or law enforcement agencies where disclosure is required or permitted by law.

Parties involved in a business transaction, such as a merger, acquisition, reorganization, financing, sale of assets or insolvency proceeding, subject to appropriate confidentiality and legal safeguards.

We may also disclose personal information when you direct us to do so, request a service involving a third party, or otherwise provide your consent.

We do not disclose personal information to third parties for purposes unrelated to operating the Services except as described in this Privacy Policy or with your consent.

1. RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve its platform and related services.

Information submitted through the Services may be transmitted to Shopify and other service providers located in countries other than the country where you live.

Shopify may also process information as an independent controller for certain platform functions and enhanced services. For more information about Shopify’s privacy practices and available privacy controls, please visit:

Shopify Consumer Privacy Policy and Privacy Controls:
https://privacy.shopify.com/en

1. THIRD-PARTY WEBSITES AND SERVICES

The Services may contain links to websites, applications or platforms operated by third parties. We do not control and are not responsible for the privacy, security, accuracy or content of third-party services.

If you follow a link to a third-party service, you should review that party’s privacy policy and terms before providing personal information. The inclusion of a third-party link does not necessarily mean that we endorse the third party or its services.

1. CHILDREN’S PRIVACY

The Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under the age of majority applicable in their place of residence.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the information in the “Contact Us” section so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share, as those terms are defined under applicable privacy laws, the personal information of individuals under 16 years of age.

1. SECURITY OF PERSONAL INFORMATION

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no security system or method of transmission over the internet is completely secure. We cannot guarantee absolute security, and you should avoid sending sensitive or confidential information through unsecured communication channels.

If you create an account, you are responsible for keeping your login credentials confidential and for notifying us if you suspect unauthorized access to your account.

1. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining business and transaction records, complying with legal obligations, resolving disputes, preventing fraud and enforcing our agreements.

The applicable retention period depends on factors such as the type of information, the nature of our relationship with you, legal and accounting requirements, and whether the information is needed to establish, exercise or defend legal claims.

When personal information is no longer required, we will delete, anonymize or otherwise dispose of it in accordance with applicable law and our operational requirements.

1. YOUR RIGHTS AND CHOICES

Depending on where you live and subject to applicable exceptions, you may have some or all of the following rights:

The right to request access to personal information we hold about you.

The right to request correction of inaccurate or incomplete personal information.

The right to request deletion of your personal information.

The right to receive a portable copy of certain personal information or request its transfer to another organization.

The right to object to or request restriction of certain processing.

The right to withdraw consent where processing is based on consent. Withdrawal does not affect processing that occurred before consent was withdrawn.

The right to opt out of certain uses of personal information for targeted advertising, sale or sharing, where those rights apply.

The right to appeal a decision we make regarding a privacy request, where applicable.

You may exercise your rights by contacting us at service@safipet.com. Please describe your request clearly and provide sufficient information for us to identify the relevant account or transaction.

We may need to verify your identity before completing a request. Where permitted by law, an authorized agent may submit a request on your behalf, but we may require evidence of authorization and direct verification of your identity.

We will not discriminate against you for exercising an applicable privacy right. We will respond within the period required by applicable law.

You can also use the privacy choices, cookie controls or data-sharing opt-out options displayed on our website, where available.

1. MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the message or by contacting us.

Even if you opt out of promotional communications, we may continue to send non-promotional messages necessary to complete a transaction, provide customer service, issue safety or policy notices, or manage your account.

1. GLOBAL PRIVACY CONTROL AND DO NOT TRACK

Where required by applicable law and technically supported, we may treat a recognized Global Privacy Control signal as a request to opt out of applicable sale, sharing or targeted advertising for the browser or device sending the signal.

More information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

Except where required by applicable law, the Services might not respond to other “Do Not Track” signals because there is no consistent industry standard for such signals.

1. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to, stored in or processed in countries other than the country where you live, including locations in which Shopify and our other service providers operate.

Where required by applicable law, we use recognized safeguards for international transfers, such as contractual protections, standard contractual clauses or other lawful transfer mechanisms.

1. COMPLAINTS

If you have concerns about how we process personal information, please contact us first using the details below so that we can review and respond to your concern.

Depending on where you live, you may also have the right to lodge a complaint with your local privacy or data protection authority or to appeal our response to a privacy request.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, the Services, technology, legal requirements or other operational reasons.

When we make changes, we will publish the revised Privacy Policy on this website and update the “Last updated” date. Where required by applicable law, we will provide additional notice of material changes.

1. CONTACT US

If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to make a complaint, please contact us:

Legal business name: FurEver Limited
Trade name: SafiPet
Website: https://safipet.com/
Email: service@safipet.com
Phone: +1 (701) 660-5566

Registered address:
PORTION 1 OF UNIT NO.721A, 7/F, STAR HOUSE, NO.3 SALISBURY ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG

For purposes of applicable data protection laws, FurEver Limited is the controller of personal information collected directly through the SafiPet store, except where another party, such as Shopify, acts as an independent controller for its own processing activities.