Refund policy
30-Day Return Policy
We offer a 30-day return window. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition as received
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Unused and unworn
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With original tags and packaging
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Accompanied by proof of purchase (receipt or order confirmation)
How to Start a Return
To initiate a return, please contact us at service@safipet.com.
Once your return is approved:
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We will provide a return shipping label
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You will receive detailed instructions on how and where to send your package
⚠️ Returns sent without prior approval will not be accepted.
Return Shipping Cost
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Non-quality issues (e.g. change of mind, wrong purchase):
Return shipping cost is the responsibility of the customer -
Product quality issues (defective, damaged, or incorrect item):
Return shipping cost will be covered by us
Restocking Fee
We do not charge any restocking fees for returns.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive:
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A damaged item
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A defective product
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The wrong item
Contact us immediately at service@safipet.com with photos, and we will resolve the issue as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
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Custom or personalized products
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Final sale items
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Gift cards
If you are unsure whether your item qualifies, feel free to contact us.
Exchanges
We do not offer direct exchanges.
The fastest way to get the item you want is to:
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Return your original item
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Place a new order after your return is approved
Refunds
Once we receive and inspect your return:
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We will notify you of the approval status
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If approved, your refund will be issued to your original payment method within 10 business days
Please note:
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Processing times may vary depending on your bank or credit card provider
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If more than 15 business days have passed after approval, please contact us at service@safipet.com
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