Shipping policy

Last updated: August 28, 2026

This Shipping Policy applies to orders placed through the SafiPet online store at https://safipet.com/. SafiPet is operated by FurEver Limited.

All prices and shipping thresholds stated in this policy are in United States dollars (USD).

ORDER PROCESSING TIME

Orders are normally processed within 1–3 business days after payment authorization.

Business days are Monday through Friday, excluding public holidays observed by the applicable fulfilment facility or shipping carrier.

Orders placed on weekends or public holidays will begin processing on the next applicable business day.

Processing may take longer during periods of high order volume, inventory changes, severe weather, carrier disruptions, security reviews or other circumstances outside our reasonable control.

Processing time is separate from shipping transit time. Estimated delivery time begins after the order has been processed and handed to the carrier.

Orders placed before 3:00 PM Pacific Time (PT) on business days will be processed according to our standard handling schedule. Estimated delivery dates are calculated based on the order cutoff time, handling time, transit time, and applicable public holidays. Orders placed after 3:00 PM PT may be treated as received on the following business day.

SHIPPING DESTINATIONS

We currently ship only to addresses within the contiguous United States.

We do not currently ship to:

  • Alaska

  • Hawaii

  • United States territories

  • PO Box addresses

  • APO, FPO or DPO military addresses

  • Destinations outside the United States

Available delivery destinations are confirmed during checkout. If checkout does not accept an address, we are unable to ship to that location.

UNITED STATES STANDARD SHIPPING

Processing time: 1–3 business days

Estimated delivery time: 5–8 business days

Shipping charges:

  1. Orders from $0.00 to $38.99 USD: $6.99 USD

  2. Orders of $39.00 USD or more: Free standard shipping

Delivery dates are estimates and are not guaranteed.

FULFILMENT AND DISPATCH

Orders are fulfilled and dispatched from our third-party fulfilment facility in China.

The dispatch location differs from the registered business address of FurEver Limited. Our registered business address in Hong Kong is not a warehouse, retail store, customer collection point or return address.

Where an order contains multiple products, the products may be delivered in separate packages and on different dates. Where available, separate tracking information will be provided for each package.

TRACKING YOUR ORDER

After your order has shipped, we will send a shipping confirmation email containing the available tracking number or tracking link.

Tracking information may take several business days to update after the carrier receives the shipment.

You can track your shipment through the carrier’s website using the tracking information provided in the shipping confirmation email.

If you have not received tracking information after the stated processing period, check your spam or junk email folder and then contact us at service@safipet.com.

DELIVERY DELAYS

Delivery estimates are provided in good faith but are not guaranteed.

Delivery may be delayed because of:

  • Carrier congestion or service interruptions

  • Severe weather or natural disasters

  • Public holidays

  • Incorrect or incomplete delivery information

  • Remote delivery locations

  • Transportation disruptions

  • Other circumstances outside our reasonable control

If an order is materially delayed, contact us at service@safipet.com. We will review the available tracking information and, where appropriate, open an investigation with the carrier.

DELIVERED BUT NOT RECEIVED

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm that the shipping address on your order is correct.

  2. Check entrances, mailrooms, parcel lockers and other safe delivery locations.

  3. Ask household members, neighbors or building management.

  4. Contact the carrier using the tracking number.

  5. Contact us at service@safipet.com if the package still cannot be located.

We will provide reasonable assistance with a carrier investigation. Any refund or replacement will depend on the investigation, the circumstances of delivery and applicable consumer law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged or defective, or if you receive an incorrect item, contact us promptly at service@safipet.com and provide:

  • Your order number

  • A description of the issue

  • Photographs or video of the product

  • Photographs of the external and internal packaging

  • A photograph of the shipping label where relevant

Eligible damaged, defective or incorrect products will be handled in accordance with our Return and Refund Policy:

https://safipet.com/policies/refund-policy

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an address error, contact us immediately at service@safipet.com. We will attempt to update the address if the order has not entered fulfilment, but address changes cannot be guaranteed.

If a package is returned, delayed, lost or requires reshipment because the address supplied by the customer was incorrect or incomplete, the customer may be responsible for reasonable additional shipping costs where permitted by law.

We are not responsible for delivery issues caused solely by incorrect or incomplete information provided by the customer.

ORDER CHANGES AND CANCELLATIONS

We begin processing orders as quickly as possible.

If you need to change or cancel an order, contact us immediately at service@safipet.com. We cannot guarantee that an order can be modified or cancelled after it has entered processing or has been shipped.

If an order has already shipped, it cannot be cancelled in transit. After receiving it, you may request a return in accordance with our Return and Refund Policy:

https://safipet.com/policies/refund-policy

REFUSED OR UNCLAIMED DELIVERIES

If a shipment is refused, left unclaimed or returned because the customer did not complete required delivery procedures, we will contact the customer after the package is returned to the applicable fulfilment facility.

Any approved refund may exclude original shipping costs, return shipping charges or other non-recoverable costs, except where the delivery failure resulted from our error or applicable law requires otherwise.

PUBLIC HOLIDAYS AND NON-SHIPPING DAYS

Orders are not normally processed on weekends or public holidays observed by the relevant fulfilment facility or shipping carrier.

Orders received during these periods will begin processing on the next applicable business day.

Major holiday periods may result in additional processing or carrier transit time.

CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy to reflect changes in available destinations, carrier services, shipping charges, delivery estimates or operational requirements.

Changes will be published on this page with an updated “Last updated” date.

The shipping terms displayed during checkout and applicable when an order is placed will apply to that order.

CONTACT INFORMATION

If you have questions about shipping, delivery or tracking, contact us:

Legal business name: FurEver Limited
Trade name: SafiPet
Website: https://safipet.com/
Email: service@safipet.com
Phone: +1 (701) 660-5566

Registered business address:
PORTION 1 OF UNIT NO.721A, 7/F, STAR HOUSE, NO.3 SALISBURY ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG

Important: The registered business address is not a customer collection point or return warehouse. Contact us before sending any return.