Back-Opening Full-Coverage Dog Rain Jacket

At Safipet, we know the outdoors is calling — and we're committed to getting your gear out the door as quickly as possible. We strive to process and ship all orders within 3 business days. Please note that all delivery times are estimates and are not guaranteed. We do not process or ship orders on weekends or holidays.

When Will My Order Ship?

Orders are processed and shipped within 3 business days after being placed (based on GMT-5 Eastern Time).

Processing times may be slightly delayed during periods of high demand, inventory fluctuations, severe weather, or other unforeseen circumstances.

Shipping Coverage

We currently ship to the following destinations:

• Contiguous United States (excluding Alaska and Hawaii)
• United Kingdom

At this time, we do not ship to PO Box addresses or to countries outside the United States and the United Kingdom.

Shipping Rates

United States

Standard Shipping (5–14 Business Days)

• Orders $0.00–$68.99 → $6.99
• Orders $69.00 and above → Free Shipping

United Kingdom

Standard Shipping (6–10 Business Days)

• Orders $0.00–$68.99 → $6.99
• Orders $69.00 and above → Free Shipping

How Do I Track My Order?

Once your order has shipped, you will receive an email containing your shipping confirmation and tracking number.

You can track your order directly on the carrier's website using the tracking number provided.

If you have any questions, feel free to contact us at service@safipet.com.

Non-Shipping Holidays

Safipet does not process or ship orders on the following holidays. Orders placed during these periods will begin processing on the next business day.

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day After Thanksgiving
• Christmas (December 22–25)
• Day After Christmas

Order Changes

We work hard to process and ship your order as quickly as possible. Therefore, once an order has been placed, it cannot be modified.

If you need to cancel or return an item, please refer to our Return Policy or contact us at service@safipet.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@safipet.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@safipet.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@safipet.com.